AI Workflow Architect · 12+ Years IT Infrastructure

AI Workflow Systems
for Service Businesses

I help service businesses save 10–30 hours a month by turning manual follow-up, booking, and operations into AI-automated systems.

Backed by 12+ years of IT infrastructure experience, I build automation the way engineers build systems: documented, reliable, and designed to still work in month six.

Who This Is For

I work with:

HVAC, Plumbing & Electrical

Owners on the job all day while new leads wait for a callback and competitors reply first.

Cleaning & Home Services

Teams juggling quotes, scheduling, reminders, and no-shows by text and spreadsheet.

Contractors, Landscapers & Mobile Services

Appointment-based businesses where every missed lead and forgotten follow-up is lost revenue.

If you're losing jobs to slow replies and want AI to solve a real problem instead of becoming another tool to manage — we'll get along.

Problems I Solve

  • Missed leads and slow replies that send jobs to competitors
  • Manual booking and back-and-forth scheduling
  • No-shows and forgotten appointments
  • Follow-up and review requests that never get sent
  • Processes that live in one person's head
  • AI hype with no idea what to actually do with it

What I Build

Every system follows one workflow: Lead → Booking → Follow-up → Review.

01

Service Business Automation Audit

A paid $197, 30-minute review of exactly where leads are falling through in your business. You leave with a concrete 30-day implementation roadmap and no commitment beyond the audit.

02

Lead-to-Booking Autopilot

Instant lead response, online booking, appointment reminders, and automatic review requests. Built to be documented, maintainable, and handed to your team.

03

Systems Care Plan

Ongoing monitoring, fixes, and adjustments so your automations keep working in month six and beyond.

04

Operations Sprint

Internal operations documentation and SOPs for owners who have outgrown the basics — systems that survive a new hire.

Portrait of Palissa Washington
Palissa Washington AI Workflow Architect

Why Work With Me

Most AI consultants started six months ago.

I spent 12+ years in IT infrastructure — administering servers, managing Windows and Linux environments, automating tasks with PowerShell, supporting users, and writing the documentation that kept systems running.

That background changes how I build. I know what production-grade systems require. I know what breaks at 2am. I know why "it works on my machine" isn't the same as "it works."

When I build an automation for your business, I build it the way I'd build it for a company that depends on it — because yours does.

0% Hardware cost reduction via virtualization
0+ Manual hours saved monthly through automation
0+ Workstations migrated on schedule
0+ Years of IT infrastructure experience

Tools I Work With

I keep my stack focused. These are the tools I actually use, not a list of everything I've heard of.

AI & Automation

Claude, n8n, custom prompt systems

Knowledge & Operations

Notion, Obsidian

Infrastructure

Cloudflare, GitHub

Languages

TypeScript, PowerShell

The Service Business Automation Audit

$197 paid audit · 30-minute review

A focused look at your intake-to-booking process that ends with a concrete plan — not theory, and no commitment beyond the audit.

What you receive:

  • A review of exactly where leads are falling through
  • A concrete 30-day implementation roadmap
  • A clear picture of what fixing the gaps would look like for your business
Request the $197 Paid Audit

Start With the Paid Service Business Automation Audit

The $197 audit is a 30-minute review of where leads are falling through, followed by a concrete 30-day implementation roadmap. Answer the questions below so I can understand your lead flow before we talk.

Tell me how leads reach you now

This inquiry is for the paid $197 audit. Your answers help focus the 30-minute review on the gaps that matter.

Prefer to connect another way? Find me on LinkedIn.